Welcome to For the Horse Store’s FAQ section! As fellow equestrians, we understand the importance of reliable gear and seamless shopping experiences. Below you’ll find answers to common questions about our premium equestrian products and services.

About Our Store

Who is For the Horse Store designed for?
Our store caters to dedicated equestrian enthusiasts who value high-quality tack and apparel. Whether you’re a competitive dressage rider needing premium saddles, a jumper requiring close-contact equipment, or a horse owner stocking up on barn essentials, we’ve carefully curated our selection to meet your needs.
What makes your products special?
We specialize in:
  • Performance-focused equipment like Dressage Saddles and Close Contact Jump Saddles
  • Premium riding apparel including Breeches and Equestrian Outerwear
  • Durable horse care products from Grooming Supplies to Fly Gear
  • Unique consignment items through our Consignment Tack section
Every product is selected with the same attention to detail that serious riders apply to their craft.

Product Questions

How do I choose the right saddle?
Our Dressage Saddles and Close Contact Jump Saddles require careful fitting. We recommend:
  • Measuring your current well-fitting saddle
  • Consulting our sizing charts
  • Emailing [email protected] with your horse’s measurements for personalized advice
Remember our 15-day return policy allows for exchanges if needed.
Are your bits and bridles competition-legal?
Yes, all our Bridles & Reins and Bits meet standard competition requirements. Product descriptions specify any special regulations. When in doubt, our rider-support team can verify specific discipline rules.

Shipping & Delivery

What are my shipping options?
We offer two tailored services:
  1. Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days) with tracking – ideal for time-sensitive items like competition gear
  2. Free Economy Shipping: For orders over $50 via EMS (15-25 business days) – perfect for non-urgent purchases like Grooming Supplies or For The Barn items
Note: Some Asian and remote regions may have delivery restrictions.
When will my order arrive?
Processing takes 1-2 business days plus:
  • Standard: 10-15 days after shipment
  • Economy: 15-25 days after shipment
You’ll receive tracking information via email once shipped. For urgent needs, we recommend selecting Standard Shipping during checkout.

Returns & Exchanges

What’s your return policy?
We accept returns within 15 days of delivery for most items. Exceptions:
  • Consignment items (marked in product descriptions)
  • Personalized/made-to-order gear
  • Used or damaged merchandise
Initiate returns by emailing [email protected] with your order number.
How do I return bulky items like blankets or saddles?
Contact our team for specialized return instructions on large items. We may arrange carrier pickup for heavy/bulky products like Blankets or Saddles (return shipping fees may apply).

Payment & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Do you offer gift wrapping or special notes?
Absolutely! Add gift instructions in the “Order Notes” section at checkout. We’ll wrap your Boots, Belts, or other items with equestrian-themed packaging (additional fees may apply for premium wrapping).

Contact Information

Still have questions? Our rider-support team (fellow equestrians!) is happy to help:

Email: [email protected]
Physical Address: 1860 Lakeland Park Drive, Atlanta, US 30305

Because your horse deserves the best—and so should your shopping experience.