Our Return Promise
We stand behind our premium tack and apparel like you stand in your stirrups – with complete commitment. Most unworn, unwashed items in original packaging can be returned within 15 days of delivery.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Consignment Tack (marked as final sale)
- Helmets (for safety reasons)
- Grooming Supplies (opened products)
- Fly Gear (hygiene products)
- Personalized or custom-made items
- Items without original tags or packaging
Easy Returns Process
- Initiate Your Return (within 15 days of delivery)
Email our Rider Support Team at [email protected] with your order number and return request.
- Complete the Return Form
We’ll email you a prepaid return label (for US customers) and our Returns Form to include with your package.
- Package Your Items
Securely pack items in original packaging with all tags attached. Include the completed Returns Form.
- Ship Your Return
Attach the provided label and drop at any DHL/FedEx location (US) or follow international return instructions.
- Receive Your Refund
Once we receive and inspect your return, we’ll process your refund within 3-5 business days.
Exchange Process
For size exchanges on apparel or incorrect items:
- Follow steps 1-4 above, marking “Exchange” on your return form
- Include a note specifying desired size/color
- We’ll ship your replacement item once we receive the return
- Expedited shipping available for an additional charge
Return Shipping Costs
- US Customers: Free returns with our prepaid label
- International Customers: Customer pays return shipping
- Original Shipping Fees: Non-refundable
Refund Information
Your refund will be processed to your original payment method within:
- Credit Cards: 3-5 business days after processing
- PayPal: 1-3 business days after processing
Note: Your bank may take additional time to post the refund to your account.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or return.
Return Form Template
For the Horse Store – Return Authorization Form
Order Number: _________________________
Date Received: _________________________
Name: _________________________
Email: _________________________
Return Reason: □ Size Exchange □ Color Exchange □ Defective □ Other: _________
Items Returning:
| Item | SKU/Color | Size |
|---|---|---|
| _________________ | _________________ | _________________ |
Additional Comments: _________________________________________