At For the Horse Store, we’re as committed to your satisfaction as you are to your equestrian pursuits. Whether you’re shopping for premium tack or stylish apparel, we want every purchase to be perfect. Here’s everything you need to know about shipping and returns.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Available worldwide (excluding some Asian and remote regions)
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Our Hassle-Free Returns Policy

We understand that equestrian gear needs to fit perfectly and perform flawlessly. If your purchase doesn’t meet your expectations, our straightforward returns process makes it easy.

Key Return Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, and in original packaging with tags attached
  • Original shipping fees are non-refundable

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Consignment Tack (marked as final sale)
  • Helmets (for safety reasons)
  • Grooming Supplies (opened products)
  • Fly Gear (hygiene products)
  • Personalized or custom-made items
  • Items without original tags or packaging

How to Return an Item

Step 1: Initiate Your Return

Email our Rider Support Team at [email protected] within 15 days of delivery with:

  • Your order number
  • Return request details

Step 2: Complete the Return Form

We’ll email you:

  • A prepaid return label (for US customers)
  • Our Returns Form to include with your package

Step 3: Package Your Items

Securely pack items in original packaging with all tags attached. Include the completed Returns Form.

Step 4: Ship Your Return

  • US Customers: Attach the provided label and drop at any DHL/FedEx location
  • International Customers: Follow the return instructions we provide

Exchange Process

For size exchanges or incorrect items:

  1. Follow steps 1-4 above
  2. Mark “Exchange” on your return form
  3. Include a note specifying desired size/color

We’ll ship your replacement once we receive the return. Expedited shipping is available for an additional charge.

Refund Information

Once we receive and inspect your return:

  • Credit Cards: Refund processed in 3-5 business days
  • PayPal: Refund processed in 1-3 business days

Note: Your bank may take additional time to post the refund to your account.

Return Shipping Costs

  • US Customers: Free returns with our prepaid label
  • International Customers: Customer pays return shipping

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or return.

Need Help?

Our Rider Support Team is ready to assist:

Email: [email protected]
Mail: 1860 Lakeland Park Drive, Atlanta, US 30305

We respond within 3 business days – because excellent service is as important as excellent tack.